Welcome to Urban Travel and Logistics Services Ltd! These Terms and Conditions govern your use of our services, including but not limited to travel ticketing, visa processing, travel insurance, airport transfers, holiday packages, charter flights, clearing and forwarding, goods transportation, tourism, job placements abroad, and car hire services. By using our services, you agree to comply with these terms. Please read them carefully.
1. Acceptance of Terms
By accessing or using our services, you confirm that you are at least 18 years old and agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
2. Service Bookings and Payments
- All bookings are subject to availability and confirmation.
- Payment must be made in full unless otherwise agreed.
- We accept [list accepted payment methods]. Additional fees may apply for certain payment methods.
- Prices are subject to change without notice until the booking is confirmed.
3. Cancellations and Refunds
- Cancellation policies vary by service. Please refer to the specific terms provided at the time of booking.
- Refunds, if applicable, will be processed within 7 business days and may be subject to administrative fees.
- No refunds will be issued for no-shows or partially used services.
4. Travel Documents and Requirements
- It is your responsibility to ensure you have valid travel documents, including passports, visas, and health certificates.
- We are not liable for denied entry or travel disruptions due to incomplete or invalid documentation.
5. Travel Insurance
- We strongly recommend purchasing travel insurance to cover unforeseen events such as trip cancellations, medical emergencies, or lost luggage.
- Urban Travel and Logistics Services Ltd is not responsible for any losses incurred due to uninsured travel.
6. Liability and Limitations
- We act as an intermediary between you and third-party service providers (e.g., airlines, hotels, transport companies).
- Urban Travel and Logistics Services Ltd is not liable for any delays, cancellations, or disruptions caused by third-party providers or force majeure events (e.g., natural disasters, political unrest).
- Our liability is limited to the total cost of the service provided.
7. User Responsibilities
- You agree to provide accurate and complete information during bookings.
- You are responsible for complying with all laws, regulations, and customs of the destinations you visit.
- Any misuse of our services may result in termination of access without refund.
8. Intellectual Property
- All content on our website, including logos, text, and images, is the property of Urban Travel and Logistics Services Ltd and is protected by copyright laws.
- Unauthorized use of our content is strictly prohibited.
9. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
10. Amendments to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.
11. Governing Law
These Terms and Conditions are governed by the laws of South Sudan. Any disputes arising from your use of our services will be resolved in the courts of Juba, South Sudan.
12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us.